FAQs

Once your order has been successfully shipped you will get a order notification with your shipping tracking number. We exclusively use Cyprus Post for all our shipments.

For the most detailed, up-to-date tracking information, please click here. This will take you to the Track & Trace tool on the Cyprus Post website.

Send me your Gift Card number and I will check the balance for you and provide you with the requested information.

Feel free to use the contact form below to make this request. Make sure to include the Gift Card number.

It is always helpful to review all artwork descriptions listed for any details about a specific artwork and to determine if there will be any special packing method offered.

For further assistance we have listed below commonly used phrases that you may see in an artwork description that can indicate how an artwork might be packaged for shipping, and whether or not the piece will need to be taken to a framer upon arrival or require additional hardware for proper displaying of the work.

Mounted artworks

Mounted works do not necessarily mean a piece is ready to hang and typically refers to a work adhered to a ridged flat surface such as wood, a metal, or Plexiglas. These works can however be expect to arrive flat.

Stretched

Stretched or stretch canvas refers to a standard canvas painting or drawing which denotes canvas wrapped around a wooden frame otherwise known as Stretcher-bars. These works will arrive flat and are ready to hang. These works may not have a wire or hooks but given the depth can be hung regardless.

Large /over-sized artworks

Very large works may be shipped rolled! Keep in mind that larger work may arrive rolled and this will typically be indicated in the artwork description. It is also far less expensive to shipped over-sized works rolled, so many artists automatically choose this method.

Because we are global and have so many artists offering many different types of works, we are often reaching out to our artists to confirm specific descriptions and make inquiries on packaging details.

See below for standard delivery times according to artwork type, as well as some common reasons for delivery delays.

Originals and Limited Edition Prints

Original artworks and limited edition prints usually arrive within eleven (11) to fourteen (14) business days from time of order, depending on the origin and destination of the artwork as well as the time it takes to clear customs if the work is shipped internationally. From time of shipping, the artwork will usually arrive at the buyer’s destination between seven (7) to ten (10) business days, barring any delays due to customs clearance.

Unframed Prints

Unframed prints are shipped from the Cyprus within three (3) to five (5) business days of placing the order. Shipping time will vary for buyers outside of Cyprus, as delivery speed depends on the customs requirements of the country of destination.

Framed Prints

Unframed prints are shipped from the Cyprus within three (3) to five (5) business days of placing the order. Shipping time will vary for buyers outside of Cyprus, as delivery speed depends on the customs requirements of the country of destination.

Common Reasons for Delivery Delays

If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 – 3 business days to the estimated delivery date of your order.
Also, in some countries, the customs clearing process may take as long as 30 days. Please check your government’s international shipping policies for more detailed information.

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